Logistics
About 10 days to paint, 5–7 days to your door
Nothing is held in stock: every piece is painted for your order, then we arrange the shipping with the carrier and find the best route to your door, anywhere in the world.
- ~10 daysto paint
- 5–7 daysDHL, FedEx or UPS express
- Worldwidebest route arranged for you
- Shipping cost
- Not included in the painting price. We arrange the shipment with the carrier, compare routes for your address and order, and confirm the cost with you before it ships.
- Carriers
- DHL, FedEx or UPS express, with a tracking number sent as soon as the piece ships. Larger orders can also go by air or sea freight; we suggest the best route, and the transit time depends on it.
- Rolled
- Unstretched canvas in a strong paper tube. You arrange framing locally, which is usually the cheaper route on long-haul and large formats. 3D plaster and deep relief work is the exception: it ships stretched or framed, because rolling cracks it, unless you agree to a texture made thin enough to roll.
- Framed
- Boxed, with hanging hooks supplied. Ready to hang on arrival.
- Duties and taxes
- Payable by the buyer on import. We supply the commercial paperwork for customs.
- Multiple pieces
- Usually delivered together. Works by our master artists can run to their own timeline and may arrive separately; we confirm dates per piece.
- Bulk and project orders
- Timelines are confirmed per project. Send the quantity and the deadline with your enquiry and we will commit to a date in writing.
- Third-party delivery
- We ship to a different country or recipient than the buyer on request; tell us at order stage.
If something arrives damaged
It rarely does: our return rate is under 0.01%, because every piece is packed carefully and shipped with trusted carriers. If the worst happens:
- Unpack in front of the courier where you can, and have them note “damaged item” on the waybill.
- Photograph the packaging and the piece before anything is discarded.
- Send us the photos on WhatsApp. We take the claim up with the carrier for you and work out a solution with you, such as a replacement or a refund.
- Keep the damaged piece and its packaging until the claim closes.